Acceptable Use Policy

Last updated 2026-06-25 · Part of the Terms of Service

This Acceptable Use Policy ("AUP") sets out what you may and may not do with Flow AI ("the Service"). Because Flow AI routes your requests to third-party Upstream Providers and, for eligible non-sensitive traffic, to independent operators, you must also comply with those providers' own usage policies. Violating this AUP may result in throttling, suspension, or termination of your account, and we may report unlawful activity to the relevant authorities.

1. Prohibited content & uses

You may not use the Service to generate, facilitate, or distribute:

2. Platform abuse

3. Connected plans (BYOK)

Connecting your own provider plan or API key to Flow AI is for your own use — routing your traffic across your tools through one endpoint, with quota pacing and metered fallback. You are responsible for ensuring that connecting and using your plan this way is permitted by that provider's terms; some consumer subscription and OAuth-based plans restrict use to the account holder, and Flow AI does not make your plan available to other members unless you explicitly opt in and your provider's terms permit it. Where earning on surplus capacity is offered, it is opt-in, provider-terms-dependent, and never applies to plans a provider restricts to personal use. Don't connect a plan you are not entitled to use in this way, and don't use Flow AI to circumvent a provider's account-holder, geographic, or usage restrictions.

4. High-risk uses

AI output can be inaccurate. Do not rely on the Service as the sole basis for decisions in medical, legal, financial, employment, or safety-critical contexts without qualified human review. You are responsible for evaluating outputs as fit for your use case.

5. Responsibility for routed traffic

You are responsible for the prompts you send and how you use the outputs. Because eligible non-sensitive traffic may be served by independent operators, and all traffic is served by Upstream Providers, abuse harms those parties and the network — and we will act to protect them. Prompts flagged as containing secrets or PII, and accounts set to "trusted sellers only," are never dispatched to operators (see Trust & security).

6. Enforcement & appeals

Depending on severity, we may remove content, rate-limit, suspend, or terminate accounts that violate this AUP, with or without prior notice. If you believe an action was taken in error, email legal@flowaiapi.com to appeal.

7. Reporting abuse

Report violations to abuse@flowaiapi.com.

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